Contact support
Email gethightec@gmail.com. Please include your device model, iOS version, app version and a short description of what happened. Do not send passwords, payment-card information or other sensitive information.
Restore the DriveReady Exam Pack
- Confirm that your device is signed in to the Apple Account that originally purchased the Exam Pack.
- Open DriveReady Quest and go to the Journey screen.
- Scroll below G1 Challenge and open DriveReady Exams.
- Tap Restore Purchase and allow the App Store request to finish.
You should not be charged again when restoring a non-consumable purchase made with the same Apple Account.
Purchase not appearing
- Check your internet connection and try Restore Purchase again.
- Confirm that the App Store is using the Apple Account that made the purchase.
- Restart the app after the restoration finishes.
- If the purchase still does not appear, email support and include any App Store error message. Do not send payment information.
Study progress
Progress is stored locally on your device. It may not transfer to a different device, and deleting the app may remove lesson progress and practice results. The Exam Pack purchase itself can be restored through Apple.
Practice-test accuracy
Always confirm important information using the current official driver’s handbook and your regional licensing or testing authority.
Independence and source notice
DriveReady Quest is independently developed and is not affiliated with, endorsed by, or operated by the Government of Ontario, the Ministry of Transportation, DriveTest or any other government or testing authority.
Ontario government information is used under the Open Government Licence – Ontario.
Privacy
Read the DriveReady Quest Privacy Policy for details about local storage, purchases and data practices.